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FAQ order process
Our VitalloFlex and Runnertune models can either be purchased in our store, ordered by phone or conveniently added to your shopping cart in our online store. You can choose from different models, colors and sizes in the online store. Our Vitallo made-to-measure shoes can only be purchased in our manufactory in Hilpoltstein – a personal measurement appointment to determine your foot measurements and discuss the model is necessary.
You can also order your new shoes by phone. You can reach us at +49 (0)9174 9766951 during our opening hours:
Mon + Tue 9:30 – 12:30
Thu + Fri 14:30 – 18:00
If you have any questions about our products, we are of course at your disposal. We are looking forward to your call.
This is not a problem, because when ordering you can optionally enter a different address easily and conveniently. A corresponding field is clearly visible in the order mask.
You do not need to register with us, just provide the data that is important for a purchase and smooth delivery.
Making custom shoes is a very complex process. From the choice of model to the materials used and the desired finishes, the manufacturing process is highly individual. Therefore, a personal measurement appointment on site in our manufactory in Hilpoltstein is necessary at the beginning. The reorder of a model can then usually take place without a new measurement appointment.