Your satisfaction is very important to us and we put a lot of passion and heart and soul into every single shoe that leaves our house. Our customers have been highly satisfied with our products for decades, but if there is still something wrong with your delivery, we would like to ask you – before you return your shoes – to first contact us directly by phone, email or contact form. This will allow us to discuss the next steps with you.

In this case, too, the shortest way is the best way. Please contact us directly by phone, mail or contact form. We will then be happy to clarify the details with you personally.

Please understand that we can only take back new and unworn shoes in case of return. Shoes – like all products worn close to the body – are articles that must be in a perfectly hygienic condition.

If this happens, please contact us directly by phone, email or contact form. We will then be happy to clarify all the details of the return and redelivery with you personally.